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Town to introduce automated call-in system for services

Town to introduce automated call-in system for services
An administration report says the system will improve efficiency when handling incoming calls at the town’s main office.
An administration report says the system will improve efficiency when handling incoming calls at the town’s main office.
IMAGE: Canva
IMAGE: Canva

Town to introduce automated call-in system for services

By Dave Lueneberg
By Dave Lueneberg
Local Journalism Initiative Reporter
Shootin’ the Breeze Local Journalism Initiative Reporter
March 27, 2024
March 27, 2024

Town of Pincher Creek services, like utilities and finance, will soon be accessible through a new automated phone system. An administration report says the system will improve efficiency when handling incoming calls at the town’s main office.

“When the public calls, they will get the automated system that will allow them to bypass reception and pick the extension of the person or department they are trying to reach, rather than reception answering the phone and transferring it,” reads the report from administration.

Before giving approval, town council was assured that callers would still be able to talk to administration staff for direction.

The current phone system allows for the change to automation, so no added cost is expected. A rollout date has yet to be announced.

 

Aerial view of the Cowley Lions Campground on the Castle River in southwestern Alberta

 

Indoor and outdoor view of wedding venue — the Cowley Lions Campground Stockade near Pincher Creek in southwestern Alberta.

 

Town of Pincher Creek services, like utilities and finance, will soon be accessible through a new automated phone system. An administration report says the system will improve efficiency when handling incoming calls at the town’s main office.

“When the public calls, they will get the automated system that will allow them to bypass reception and pick the extension of the person or department they are trying to reach, rather than reception answering the phone and transferring it,” reads the report from administration.

Before giving approval, town council was assured that callers would still be able to talk to administration staff for direction.

The current phone system allows for the change to automation, so no added cost is expected. A rollout date has yet to be announced.

 

Ad for Ascent Dental in Pincher Creek

 

 

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